Shipping & Returns

 

SHIPPING & HANDLING

Our products are shipped from Luxembourg, European Union. We ship worldwide. Shipping costs are automatically calculated at the checkout.

We will process and ship your item(s) in 1-3 business days after receiving your order. Please note that orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. You will receive a Shipment Confirmation email once your order has shipped.

The shipping time depends on your location, but can be estimated as follows:

  • Luxembourg: 2 - 3 Business days
  • Europe: 4 - 10 Business days
  • Rest of the world: 8 - 20 days Business days

 

FREE SHIPPING ELIGIBILITY

Orders above the value of 35€ qualify for free shipping in all European Union countries (excluding overseas territories) as well as the following European countries: Andorra, Liechtenstein, Monaco, Norway, San Marino, Switzerland, United Kingdom and Vatican City.

 

TAXES & CUSTOMS FEES

For orders in the EU:
If your shipping location is in European Union you do not have to worry about incurring any additional tax, customs or duty costs when receiving your order from Mooday Memos.

For orders outside of the EU:
Any orders to countries outside of European Union may incur extra charges depending on local regulations. All applicable duties, taxes and custom fees shall be borne by the customer. Unfortunately we cannot estimate how much fees you will have to pay. Mooday Memos is not responsible for any duties, tax or customs fees under any circumstance. The buyer will be held accountable for any country restriction, duty, tax, or any other fees collected.

 

*** PLEASE ALSO BE AWARE THAT BECAUSE OF THE COVID-19 SITUATION, IT CAN TAKE UP TO 6 WEEKS BEFORE YOUR ORDER IS DELIVERED. WE HAVE NO CONTROL OVER THIS. IF YOU ARE NOT PREPARED TO WAIT, PLEASE DO NOT ORDER. WE HAVE BEEN WATCHING ORDERS FROM AROUND THE GLOBE AND POSTAGE IS IMPROVING, SO IT'S ONLY GOING TO GET BETTER. WE WILL KEEP THIS SECTION UPDATED REGULARLY.  August 27, 2021***

RETURNS

We are always happy to process returns providing the request is genuine and for the right reason. As an online seller we have a duty to accept returns in line with consumer legislation. For details on our refund deadlines and policies, please refer to the information below:

  • You can return your order within 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, the product must be unused and in the same condition as when you received it. You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
  • In case of returns or exchanges please reach out to contact@moodaymemos.com. Items sent back to us without first requesting a return will not be accepted.
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

LATE OR MISSING FUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@moodaymemos.com.

 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can reach out to us by sending an email to: contact@moodaymemos.com or using the contact form available from here.

 

CHANGES TO THIS POLICY

We reserve the right to alter this Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Shipping and Refund Policy by contacting us contact@moodaymemos.com.

- Mooday Memos

This document was last updated on September 19, 2021